By placing a pre-order, you agree to the following terms:
1. Payment
Full payment is required at the time of placing the pre-order.
Pre-orders are non-refundable once the order is confirmed, unless the product cannot be fulfilled.
2. Estimated Delivery
Estimated delivery timeframes are provided on each product page.
Delays may occur due to customs, manufacturer issues, or shipping disruptions. We’ll notify you of any changes.
3. Shipping
Pre-order items will ship as soon as they arrive at our warehouse.
If you order in-stock items together with pre-order items, the entire order will be shipped once the pre-order items are available. If you want in-stock items sooner, please place separate orders.
4. Cancellations & Refunds
Cancellations are not accepted after 24 hours of placing the pre-order.
If we are unable to fulfill your pre-order, you will receive a full refund.
5. Product Availability
Pre-orders are offered in limited quantities. If stock is oversold due to system error or supplier issues, a full refund will be provided.
6. Changes to Terms
We reserve the right to update these terms at any time. Any changes will be posted on this page.
If you have any questions, then get in touch with us at shop@miyoki.co.nz